TERMS & CONDITIONS

THE LOOKOUT TERMS & CONDITIONS

Please read these conditions carefully. All reservation requests are considered to be an acceptance of these conditions.

CONTRACT

When you make a booking with The Lookout you enter into a contract for which the following terms & conditions apply.

The booking will be accepted and the contract will apply when The Lookout issues an email to you confirming your booking.

BOOKING

You may make a booking by contacting The Lookout by email to hello@the-lookout.co.uk, or by completing our on-line booking process on the website at
www.the-lookout.co.uk

Bookings must be made by persons over 18 years old.

PAYMENTS & REFUNDS

The Lookout accepts all major credit & debit cards. There is no charge for using a credit card. Cheques are not an acceptable method of payment. Overseas guests may pay in pounds sterling by Mastercard, Visa or by electronic transfer. Any charges for payments from overseas will be passed onto you.

Once The Lookout has confirmed the booking to you a minimum administration fee of £25.00 plus vat is payable for all changes to the booking.

Bookings made within 35 days of your holiday start date must be paid for in full, including any additional charges and security deposit.

Upon payment of the deposit you will remain liable for the full holiday rental when due if this has not already been paid.

For a booking made more than 4 weeks before your holiday start date a deposit of 25% of the total rate is payable with the remaining balance being due a minimum of 30 days prior to your check-in date.

The Lookout will inform you of the payment date at the time of booking and remind you by email before this date. If the balance is not paid on or by the payment date you authorise The Lookout to debit the bank card provided for the balance on the payment date. If payment of the balance is not received by The Lookout on or by 30 days before the holiday start date The Lookout reserve the right to cancel the reservation & retain the deposit.

No refunds will be provided for a cancellation of the holiday after payment has been received.

CANCELLATION

If you should need to cancel the booking for any reason you must notify The Lookout in writing to hello@the-lookout.co.uk.

If you should cancel more than 7 days before your arrival, you will be refunded in full.
Should you cancel with 6 days or less before your arrival date, you will be liable for 50% of the full booking value. Cancellations inside 3 days will be liable for 100% of the booking value and The Lookout reserves the right to keep the full balance.

Should you wish to cut short your holiday before the end of the rental period no refund shall be given for the period of time during your rental period where you do not occupy the property

RENTAL PERIOD

The rental period commences, unless otherwise notified at 3:00pm on the day of arrival and terminates at 10:00am on the day of departure

USE OF PROPERTY

You agree that the number of people staying in The Lookout will not exceed the maximum number stated on the website of 6 (six) people.

You agree that The Lookout will be used for personal and domestic purposes only. You shall not use the property for any commercial purpose, The Lookout reserves the right to terminate without notice and without refund for a breach of this condition.

You agree that The Lookout will not be used for any activity or in such a way as to cause a nuisance or annoyance to neighbours of the property. This includes hosting parties and playing loud music at unreasonable hours.

CARE OF PROPERTY & SECURITY DEPOSIT

You and all members of your party agree to keep The Lookout and its contents in the same condition and repair as found on your arrival. Please refer to the property’s inventory for a list of all items included in the property

If either you or any of your party by act or omission cause damage to The Lookout and or its contents you agree to pay The Lookout upon written demand any reasonable costs incurred in making good any such loss or damage.

When paying the balance, you authorise us to take up to £500 for any damage that occurs at the property during your stay. The day before arrival The Lookout will pre-authorise your nominated card for the deposit amount. This pre-authorised amount will be held on the payment card used for settling the balance of your holiday. Should you wish to use an alternative card you will have the opportunity to provide card details when paying the balance of your holiday either online or over the phone. Please be aware the pre-authorisation will not show as a transaction on your statement as the amount is simply held and will be released in full within 14 days of departure, provided no loss or damage has been incurred and the property is left in good order.

Please note you will not be charged for the odd broken glass or cup however charges will be made for any damage to the property or its contents or if any additional cleaning costs are incurred.

Fake tan, hair dyes & henna products are not permitted to be used in The Lookout and any costs associated with extra cleaning/replacement by any of these will be taken from your authorised security deposit provision.

You must ensure that The Lookout is left in a reasonable clean & tidy state on your departure. The Lookout may charge you for the cost of any additional cleaning should this be deemed necessary.

PROPERTY KEYS

The Lookout will issue you with a set of keys to the property. All keys must be returned to the key safe on the departure date. If you lose a set of keys The Lookout will deduct the cost of the replacement from your security deposit

SMOKING

You or your party are not permitted to smoke in any part of the property. If it is evident that smoking has occurred during your stay you may be required to vacate the property and forfeit the remainder of your holiday. At the departure date no sign of smoking shall be evident at the property otherwise a charge may be made to rectify the issue by the effects of members of your party smoking up to and including liability for the cost of cancelling all or part of any subsequent bookings if the property has been rendered uninhabitable.

PETS

Pets are permitted as long as The Lookout management has been made aware at the point of booking. Pets are not permitted on the funiture.

COTS & HIGH CHAIRS

All baby equipment, bedding & linen must be provided by you.

BED LINEN & TOWELS

Clean bed linen will be provided at the start of your stay. No change of bed linen will be provided except where the duration of the rental is for 2 full weeks in which case a weekly change of bed linen will be provided. The Lookout expects you and your party to use the washing machine and tumble dryer where provided to wash towels and t-towels during your stay. One bath sheet & one hand towel are provided form you and each member of your party plus 2 tea-towels. Additional hand towels are provided in each toilet facility. A charge will be deducted from the security deposit in respect of each towel lost or damaged.

RUBBISH & RECYCLING

You are required to put refuse/recycling in the appropriate place to await collection in accordance with the instructions provided by The Lookout. You are also required to return the bin to the appropriate location following collection. Please notify The Lookout should a collection be missed.

WIFI

The Lookout includes Wifi for its guests. However no warranty is given as to the speed of the Wifi service nor its reliability. The Wifi service is provided with the expectation that speeds/data allowance may be limited and no compensation will be given as a consequence of slow speeds/over consumption of data usage. Wifi may. Not be available at all times and is provided for pleasure and not business purposes. Bookings cannot be accepted if they are reliant on the provision of uninterrupted and unlimited provision of Wifi.

ACCESS

You or your party must allow The Lookout access to the holiday property at all reasonable times and in the case of emergency at all times with or without you or your party being present to enable maintenance work to be carried out, allow visits to allow The Lookout to comply with all relevant statutory requirements and the requirement of all regulatory bodies to which The Lookout belong relating to the property. The Lookout shall be allowed access to the property at any reasonable time during any holiday occupancy

PERSONAL BELONGINGS/LOST PROPERTY

The Lookout do not accept any liability in relation to any damage to, or loss of your personal property and belongings except where such damage or loss is caused by the negligence of The Lookout. It is your responsibility to ensure that you have adequate holiday insurance cover. Lost property will be held for a period of 14 days from the departure date. Items will be returned to you if requested & you will be asked to cover the cost of postage & packing. The Lookout do not accept responsibility for the safe carriage of any items returned.

HEALTH & SAFETY

For your safety it is important that you read and adhere to the important information provided within The Lookout. This information includes; Fire Safety Notices and evacuation procedures as well as other information regarding appliances. The Lookout has ensured the property is reasonably safe for the purpose of our customers’ needs however each customer has a duty of care to take care of his or her own safety. Please ensure that you use the facilities safely & responsibly.

COMPLAINTS PROCEDURE

Should you need to raise a complaint during your stay please contact The Lookout to allow us the opportunity to investigate. Please give full details on email and The Lookout will make ensure that your complaint is dealt with quickly and efficiently. Under no circumstances will compensation be made for complaints raised after the holiday has ended if the customer has not informed The Lookout of their complaint nor given them the opportunity to resolve the issue during their holiday.

LIABILITY & COMPENSATION

The Lookout cannot accept responsibility or pay compensation for failure to perform any of its obligations if such failure results from events, circumstances or causes beyond its reasonable control, such as breakdown of appliances, plumbing or wiring, loss of internet access, neighbouring building works, interruption of utility services or invasion by pests. The Lookout shall have no liability for any death or personal injury unless this results from the negligence of The Lookout.